Which indicates a claim should be submitted on paper rather than electronically?

• A. The claim requires an attachment
• B. The claim is for a new patient
• C. The claim is within standard code
• D. The claim is from a provider outside network

Answer: (A)

Attachments accompanying a claim can determine how you submit it. Although electronic submission is common and can include many attachments, some supporting documents can’t be transmitted electronically or must be provided as original hard copies. If an attachment is required and cannot be sent electronically, the claim should be submitted on paper so the necessary documentation is included with the submission. The other factors—new patient status, standard code usage, or being outside the network—don’t by themselves mandate paper submission.