Which step would be part of a physician's practice compliance program?

• A. Internal monitoring and auditing
• B. Patient scheduling
• C. Insurance billing
• D. Marketing campaigns

Answer: (A)

Internal monitoring and auditing is the ongoing, formal process used to verify that the practice’s policies are followed and that billing, documentation, privacy, and other regulatory requirements are met. Regular audits help uncover errors, spot patterns of noncompliance, and drive corrective actions and staff education, reducing the risk of penalties and fraud. Patient scheduling, insurance billing, and marketing campaigns are routine operational tasks; they must be conducted in line with policies and regulations, but they are not the specific activity that defines a compliance program.